Terms of Service, Bluelabs Hygiene
These Terms of Service (“Terms”) govern your use of Bluelabs Hygiene’s website, services, products, and training programs. By accessing our site, booking services, purchasing products, or registering for training, you agree to be bound by these Terms. If you do not agree, please do not use our services.
If you have questions about these Terms, contact us at:
Email: support@bluelabshygiene.co.ke
Phone: +254 717 819 204
1. Who we are
Bluelabs Hygiene provides professional hygiene services including cleaning, pest control, sanitary bin management and collections, installation of magnetic mosquito nets, training and certification programs, and supply procurement. These Terms apply to our clients, website users, suppliers, trainees, and other users of our services.
2. Scope and acceptance
These Terms apply to:
• bookings and purchases made via our website, phone, email, or any other channel;
• on-site services (cleaning, pest control, installations, collections);
• subscriptions and recurring services (e.g., sanitary bin collections);
• sale of products (nets, bins, chemicals, PPE) and supplier relationships;
• training courses and examinations.
By placing an order, booking a service, or using our site, you accept and agree to these Terms and any related documents (e.g., quotations, service agreements, privacy policy, refund policy). Where a separate written service contract exists, that contract’s specific terms will take priority to the extent they differ.
3. Definitions
Client - person or organization receiving services or purchasing products.
Service agreement - any written or electronic quotation, contract, or scope of work agreed between Bluelabs and the Client.
Subscription - recurring services billed and scheduled at agreed intervals (e.g., sanitary bin collections).
Site - premises where services are performed.
Products - physical items sold by Bluelabs (sanitary bins, nets, chemicals, PPE, etc.).
4. Bookings, quotes and confirmation
4.1 Quotes and estimates provided are valid for the period stated on the quote. Quotes are based on information provided by the Client and may be revised if the scope, site conditions, or Client instructions change.
4.2 A booking is confirmed when Bluelabs issues a confirmation (email, SMS, or other agreed message) and, where required, the Client pays any applicable deposit.
4.3 For on-site work, the Client must ensure accurate site access details, contact information, and any permits or approvals needed for the scheduled work.
5. Pricing and payment
5.1 Prices may be quoted excluding taxes, duties or additional fees; applicable taxes will be added at invoicing.
5.2 Payment terms are as set out in the quotation or invoice. For online or card payments, we use third-party payment processors; card and transaction policies of those providers apply.
5.3 For subscription services, recurring payments will be taken on the agreed schedule until cancelled in accordance with the subscription terms.
5.4 Late payments may incur interest or suspension of services. Bluelabs reserves the right to withhold future services where invoices remain unpaid.
5.5 For suppliers, Bluelabs offers instant payments per agreed procurement terms. Supplier payment schedules and requirements will be set out separately in supplier agreements.
6. Cancellations, rescheduling and refunds
6.1 Client cancellations: Clients must provide notice in accordance with the service agreement. Standard notice is at least 24 hours for routine appointments and 48–72 hours for large or commercial bookings. Late cancellations may incur fees.
6.2 Bluelabs cancellations: If we must cancel or reschedule, we will notify the Client as soon as practicable and offer an alternative appointment or refund where appropriate.
6.3 Refunds: Refunds are handled according to our Refund Policy (available at [website]/refund-policy). Clients must follow the Refund Policy procedures to request refunds.
7. Service performance and access
7.1 Site access: The Client must provide safe, lawful access to the site at the agreed times and ensure required utilities (water, electricity) are available unless otherwise agreed.
7.2 Health & safety: The Client must disclose relevant health, safety or environmental risks on site (e.g., hazardous materials, allergies, medical conditions). Bluelabs may refuse or modify services where provision would cause risk to staff or others.
7.3 Third-party impact: Bluelabs is not responsible for third-party conditions or events beyond our control (neighbouring infestations, external re-infestation sources, or structural defects).
7.4 Materials & client-supplied items: Unless agreed, consumables and materials are provided by Bluelabs. If the Client supplies materials, the Client warrants they are safe and fit for purpose; Bluelabs accepts no liability for defects arising from client-supplied materials.
8. Warranties and disclaimers
8.1 Bluelabs will perform services with reasonable care and skill consistent with industry standards.
8.2 Except where expressly stated, services and products are provided “as is” and we exclude implied warranties to the fullest extent permitted by law.
8.3 For pest control and chemical treatments, results may be affected by environmental factors, client cooperation with aftercare instructions, or reinfestation from external sources. Any guarantees or follow-up treatments will be set out in the service agreement.
8.4 For products, manufacturer warranties apply where provided. Bluelabs warrants items only to the extent we are authorized by the manufacturer or to the extent explicitly stated.
9. Liability
9.1 To the maximum extent permitted by law, Bluelabs’ aggregate liability for direct loss arising from any claim related to these Terms is limited to the total amount paid by the Client for the specific service or product giving rise to the claim.
9.2 Bluelabs is not liable for indirect, special, consequential, or punitive losses (including loss of profits, revenue, business opportunity, or reputation).
9.3 Nothing in these Terms limits liability for death or personal injury resulting from Bluelabs’ negligence, fraud, or other liability that cannot be excluded by law.
9.4 Clients must take reasonable care of site conditions and personal property. Bluelabs will not be responsible for pre-existing damage, fragile items not disclosed, or items left in areas where work is to be performed.
10. Client obligations and conduct
10.1 The Client must provide accurate information, follow safety instructions, and cooperate with Bluelabs staff.
10.2 The Client agrees not to harass or threaten Bluelabs personnel. Bluelabs reserves the right to suspend or terminate services where staff safety is at risk.
10.3 The Client must follow any statutory health and safety requirements and obtain necessary permissions if work involves restricted or regulated areas.
11. Use of chemicals, pesticides and hazardous materials
11.1 Chemical use: Where services require chemicals (pesticides, disinfectants), Bluelabs will follow label instructions, manufacturer guidance, and legal requirements. Clients will be given aftercare instructions including re-entry times and any necessary precautions.
11.2 Storage and returns: Clients must not return hazardous materials to Bluelabs unless expressly agreed and in compliance with safety and transport regulations.
11.3 Liability: Bluelabs is not liable for misuse of chemical products by the Client or third parties after handover.
12. Intellectual property
12.1 All content on our website (text, images, logos, designs) is the property of Bluelabs or its licensors. You may not reproduce or use our intellectual property without our prior written consent.
12.2 Where Bluelabs provides training materials or proprietary systems, those materials remain our property unless agreed otherwise.
13. Confidentiality and data protection
13.1 Both parties will keep confidential information secure and not disclose it except as required by law.
13.2 Bluelabs processes personal data in accordance with our Privacy Policy (available at [website]/privacy). By using our services you consent to this processing.
14. Subcontracting and suppliers
14.1 Bluelabs may engage subcontractors, agents, or suppliers to perform services or supply products. We remain responsible for the performance of subcontracted work.
14.2 For supplier relationships, separate supplier agreements govern procurement, quality, payment, and delivery obligations.
15. Training courses and certification
15.1 Registration: Course places are confirmed on payment of fees and subject to course terms. Course materials and exam access may be restricted until fees are paid in full.
15.2 Attendance and conduct: Trainees must follow course rules. Bluelabs may remove participants for misconduct without refund.
15.3 Certification: Certificates are issued on successful completion; certification may be withheld if course or exam requirements are not met.
15.4 Cancellations and refunds for training follow our Refund Policy and the specific course terms communicated at booking.
16. Termination
16.1 Either party may terminate service agreements where the other party materially breaches these Terms and fails to remedy the breach within any reasonable cure period.
16.2 Bluelabs may suspend or terminate services immediately if client behaviour threatens staff safety, or if invoices remain unpaid after notice.
16.3 Termination will not affect accrued rights and liabilities up to the termination date.
17. Force majeure
Bluelabs is not liable for delay or failure to perform caused by events beyond our reasonable control, including natural disasters, strikes, civil unrest, pandemics, transport disruptions, or acts of government. Where force majeure prevents performance, we will notify the Client and propose reasonable alternatives.
18. Notices
Notices required under these Terms should be sent to the contact details above. Electronic communications (email) are effective when sent to the stated address.
19. Changes to these Terms
Bluelabs may update these Terms from time to time. Material changes will be posted on our website and, where appropriate, notified to clients. Continued use of our services after changes constitutes acceptance of the revised Terms.
20. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.
21. Entire agreement
These Terms, together with any service agreements, quotations, privacy policy and refund policy, form the entire agreement between the Client and Bluelabs relating to the supply of services and products.
22. Governing law and dispute resolution
These Terms are governed by the laws of the Republic of Kenya. Parties should seek to resolve disputes amicably. If unresolved, disputes may be referred to mediation or the competent courts of Kenya.
23. Contact us
For questions about these Terms or any service:
Email: service@bluelabshygiene.com
Operations: service@bluelabshygiene.com
Phone: +254 717 819 204